Terms and conditions

Seller: Jan Hájek Kokotek, IČO: 86646133, Pod Jarovem 2030, Praha 3, Czech republic, adress of the shop: Alien DNA store, Seifertova 16, Praha 3, Czech republic.

All shipments are delivered by Czech post office (Ceska posta, a.s.) and its international partners.  We ship to all countries of European Union. 

Payment methods by orders from outside of Czech rep. is card online payment or PayPal.

The price shown do not include Shipping cost. Price for transport of the Shipment will be automatically added to the price of  goods ordered based on the size of your purchase and postal scales tariff into the country of destination.

Prices of shipping

The price of shipping to the states of the European Union to purchase up to 980 CZK: 269CZK, from 981 to 1590CZK: 390CZK, from 1591 to 3180CZK: 460CZK, from 3181CZK to 4600CZK: 560CZK, from 4601,- shipping costs 650CZK

Time delivering shipments to countries of the European Union is about 5-14 days. Time for delivery to other countries is based on distance of the country and the speed of local postal services. Alien DNA has no responsibility for delay in delivery by the carrier. In the case of an exceptional delay the customer will be informed by mail or telephone.

The customer is recommended to inspect the goods immediately after receipt. If it is found mechanical damage to the packaging and shipment, the buyer is obliged to check the goods and if damaged out a report in the presence of the carrier. Incomplete or damaged shipment must immediately notify us by mail or telephone.

Seller declares that all personal data of the customer are confidential and will be used only to carry out the contract with the buyer and will not be otherwise disclosed to any third person, with the exception of situations related to the distribution or payment system concerning ordered goods (the name and delivery address for carrier Ceska posta, a.s.).

In the case of undelivered-returned/lost shimpent we partial/complete refund to your bank or PayPal account within 30days, in this period we can claim the case at the carrier.

Customer can return or exchange goods within 14 days as provided in the terms and conditions. All costs associated with returning of the goods paid by buyer. The returned goods must be in perfect condition and packaged so as to prevent damage. We will process the claim/return and send the refund excluding shipping cost back to your bank or PayPal account as soon as possible. Within 30 days at the latest.

The warranty period is fixed by law at 24 months of receipt of the product. Claims arising from liability for defects and the warranty (claims) shall not apply to defects caused by mechanical, misuse or improper treatment of textiles. Justified complaints are handled within 30 days from the claim, unless the seller and the buyer agrees to another time. All paid articles thus returned will either be re-imbursed or their value can serve as credit in a new order.

Our client service can be contacted for all information, complaints or questions under info(at)aliendna.cz

The present contract is subject to Czech law. In case of litigation, only Czech law courts are considered to be competent.